Privacy Policy

Last updated and effective as of August 12, 2021

 

This Privacy Policy applies to the website and platform provided at www.planhub.com (the “Site”) and the services provided at app.planhub.com (the “App”, and, collectively with the Site, the “Services”).

This Privacy Policy describes how PlanHub Inc. (“PlanHub”), the operator of the Services, collects, protects, and uses information we receive from visitors to and users of the Services. This Privacy Policy has been created in order to inform and demonstrate to you our firm commitment to privacy and to outline how we deal with any personal data you provide while using the Site. If you do not agree with any portion of this Privacy Policy, you should not use the Services.

This Privacy Policy applies to information collected through the Services, as well as information collected offline (for example, during a telephone call with our personnel). This Privacy Policy does not apply to information collected through any other websites (even if affiliated with PlanHub or linked to by the Services). PlanHub affiliates and subsidiaries may have their own subdomains and websites that may not be subject to this Privacy Policy. PlanHub business partners, ad networks, and other third parties have their own websites and privacy practices. We encourage you to read the privacy notices of all websites you visit to understand their privacy practices and your options. Any password-protected areas of the Services may be subject to additional terms or agreements with us.

 

POLICY STATEMENT

The Information We Collect and How We Use Your Information

In order to make our Services more useful to our users, we collect information in a variety of ways, as outlined in this Privacy Policy. 

There are two kinds of information that websites can obtain about you: (A) Anonymous Information and (B) Personal Information.

(A) “Anonymous Information” is data in a form that does not permit direct association with any specific individual. Anonymous Information is aggregate data that websites use to administer their sites. This Anonymous Information comprises information that cannot be used to identify or contact you. PlanHub may from time to time retain third parties to help us collect and aggregate information from the Services.

(B) “Personal Information” is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual, household, or entity and also includes any information you may provide to PlanHub when registering for the Services. 

We collect information from you both when you provide it voluntarily and also automatically when you use our Services. We may also collect Personal Information associated with you from users that are registered for our services. 

For more information about the types of your Personal Information that we may use and how we use your Personal Information, see the detailed description below.

 

Information collected through use of the Services
Categories of Information Description of Category How We Use Your Information
Account Registration Information Registering for an account is an optional service provided by the Site. You do not have to register to browse this Site. You must register for an account to access the services offered on the App.

In order to submit a project request or enroll as a subcontractor, general contractor, or supplier (“Service Provider”), a user must register with our Services, including creating a unique username and password. During the registration process, a user must provide certain contact information.

This may include your first and last name, company name, address, phone number, email address, membership affiliations, trades, billing address, username, and password. 

Some of the Personal Information we will ask you to provide is required in order to create your account. 

  • To provide you with information or services that you request from us.
  • To notify you about changes to the Services or any products or services we offer or provide through it.
  • To create, maintain and personalize your experience with the Services.
  • To communicate with you for services-related purposes.
  • To check on your account status and maintain records of activities in connection with your use of the Services.
  • To contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you.
  • To enforce our agreements, terms, conditions and policies.
Contact Information from Registered Users When users register to use the Services, they have the option to provide PlanHub with contact information for Service Providers. This information may include email address and company name. Before submitting this information to PlanHub, users are required to confirm that they have received all necessary consents and approvals under applicable law to share such information pursuant to our Terms of Use
  • To communicate with you for services-related purposes.
  • To contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you.
  • To notify you of local opportunities which may be of interest to you.
Payment Information  We use the services of established third party vendors for all payments and payment information. We do not store payment information on our servers and are not liable for any breach of payment information or loss that occurs with the payment vendor.

In order to charge you, we or our third party payment processor will ask you to provide customary billing information such as name, billing address and credit card information. 

If you are directed to our third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s Personal Information collection practices, and you will want to review those terms before you use their services.

  • To fulfill the transaction that you have requested.
  • To invoice you.
  • To send you email and or/postal mail supplying you with the most recent service information or send you information about your payment.
Geolocation Information We may collect information regarding the location of the projects you post on the Services or App to connect you with Service Providers in your area. 
  • To create, maintain and personalize your experience with the Services.
  • To notify you of local opportunities which may be of interest to you.
  • To fulfill the transaction that you have requested.
Website Inquiries or Scheduling Demos The Services may include links or forms that can be used to contact PlanHub via the Services so you can comment, request a demo, make a complaint, make suggestions, and ask questions. Your email address is required on this form, as well as your name, phone number, preferred method of contact, and type of business. PlanHub may put information from email on file, but does not currently sell or license this information with third parties without express authorization from you, except as set forth in the section below entitled “Sharing Your Information”.
  • To respond to your questions and requests.
  • To provide customer support.
  • To contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you.
Newsletters and Other Communications We may offer visitors to the Services the opportunity to sign up to receive updates or other email communications from the Services, or to share the Services with others. In order to sign up for these communications, we ask for contact information, such as name, type of business, and email address. We also may offer the opportunity for you to receive mailings that we think may be of interest to you.
  • To contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you.
Social Media Platforms If you choose to access, visit, and/or use any of our pages on social media platforms such as Facebook, Twitter, Instagram, or LinkedIn (“Social Media Platforms”), we may receive aggregate information and analysis about visitors’ usage of our pages on such Social Media Platforms. You may choose to provide Personal Information through Social Media Platforms, including without limitation your name, phone number, or address when you communicate with us on the Social Media Platforms, post suggestions or comments for us, or through other such interactions on the Social Media Platforms. 
  • To respond to your questions and requests.
  • To provide customer support.
  • To gather analysis and assess trends and interests.
Usage Information This can be Personal Information and non-Personal Information that is collected about you when you are using the Services, and this may include: 

  • Information about your interactions with the Services, which includes the date and time of any information you enter into the Services and your interactions with other users of the Services (including, without limitation, any information entered into chat or messaging features).
  • Technical data which may include URL information, cookie data, web beacons and other tracking technology information, your IP address, the types of devices you are using to access or connect to the Services, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can be found below.

The Services use cookies, unique identifiers and similar technologies to collect information over time and across different websites when you use or visit the Services. We or our third-party partners use common tracking tools to collect information about the pages you view, our website functions that you access, the buttons and icons you click, and to remember your login information and website settings to make it easier and more efficient for you to use the Services, and to provide advertising content that we think may be of interest to you.

Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use the Services, which are unique to your device or account.  Cookies make it easier for you to use the Services by saving your preferences so that we can use these to improve your next and subsequent visits to the Services – for example, remembering your session, application settings, and configuration choices. Cookies help us learn which areas of the Services are useful and which areas need improvement. 

Cookies may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website, app or service, allowing those preferences to be used in future use sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

You can choose whether to accept cookies by changing the settings on your browser or device.  However, if you choose to disable this function, your experience with the Services may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us. 

Pixels, Web Beacons. We or third party partners may use invisible pixels or beacons on the Services to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of the Services.  

 

  • To administer our system and the Services.
  • To store information about your preferences, allowing us to customize the Services according to your individual interests.
  • To estimate our audience size and usage patterns.
  • To allow you to participate in interactive features on the Services.
  • To report aggregate information to our advertisers and sponsors, for example, regarding the frequency with which our guests visit or use various parts of the Services.
  • To analyze how visitors arrive at or access the Services, what type of content is most popular, and what type of visitors in the aggregate are interested in particular kinds of content and advertising.
  • To monitor the security of the Services.
  • To help diagnose problems with our servers. 
Anonymized Information We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of the Services at our discretion, including without limitation for purposes that include data analysis, improving the Services, advertising, and developing new features and functionality within the Services.
  • To gather analysis and assess trends and interests.
  • To monitor usage of the Services.

 

SHARING YOUR INFORMATION

 

We share non-Personal Information with third parties at our discretion.  In connection with the Services, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the services, including under the following circumstances:

  • Software and service providers we use to manage and process your information, for example, providers of payment processing software.
  • Web analytics providers who monitor and analyze the use of the Services.  
  • Marketing service providers we use to communicate with you. 
  • Hosting providers that provide database storage for our business.
  • Other third parties that you expressly request us to share your Personal Information with.

We do not sell Personal Information. However, we may share your Personal Information with our partners, who may use your Personal Information to contact you, in their sole discretion.

Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with the Services, with Service Providers to facilitate use of the Services, or where we have another legitimate interest in doing so.

If we are subject to a merger or acquisition with/by another company, we may share information with the other company in connection with the transaction and your Personal Information may be transferred to such company upon the completion. Such acquiring company’s right to use your data shall be limited to the terms of this Privacy Policy unless additional notice is provided to you.

ENHANCEMENT OF MARKETING PROFILE

We may purchase third party marketing data and add it to our user database to target our advertising and provide pertinent offers to our users. We use this information to enhance the profile of individual users, and it is tied to users’ Personal Information. This information is not collected directly from users, but from third party sources.

SECURITY

Security of information communicated by or to us over the Internet is of utmost concern to us; however, no data transmission over the Internet can be guaranteed to be 100% secure. The Services incorporate reasonable safeguards to protect the security, integrity, and privacy of the Personal Information we have collected. Please do not use email to communicate information to us that you consider confidential. While we strive to protect your Personal information, PlanHub cannot ensure or warrant the security of any information you transmit to us or through the Services. 

RETENTION

PlanHub will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

We may also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of the Services, or we are legally obligated to retain Usage Information for longer periods.

COMMUNICATIONS FROM PLANHUB

Opt-Out

Users may always “opt-out” of having their information used for most purposes. For example, users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving those communications by contacting us at www.planhub.com/contact.

Notifications for Registered Users

Registered users of the Services may receive regular communications from us regarding bid requests we have received, or directly from our users. We may use any contact information we have for Service Providers to provide such communications. Registered users can update and maintain their Personal Information through the Services. Changes made are immediately reflected throughout our system.

Promotional Communications

We send all new members an e-mail to verify usernames and passwords. Existing users will occasionally receive information on our services, products and special deals as well. We offer all users the opportunity to opt-out of these communications.

Newsletter

We may provide our users with a newsletter about the Services. We also offer users the opportunity to opt-out of these types of communications.

Announcements

We may occasionally need to send out service-related announcements. Users may not opt-out of these communications, though they may deactivate their account entirely.

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

PlanHub may update this Privacy Policy at any time without prior notice, to reflect changes in PlanHub’s practices. Any changes to the Privacy Policy will become effective upon the posting of the updated policy. We will announce any material changes to this Privacy Policy through an alert on the Site and/or via email. You are encouraged to periodically review this Privacy Policy to inform yourself of changes to it or any of other policies. Use of the Services constitutes your acceptance of the terms of this Privacy Policy then in effect.

CHILDREN’S PRIVACY

The Children’s Online Privacy and Protection Act of 1998 (“COPPA”) defines a “Child” (or “Children” as used herein) as anyone under the age of 13. PlanHub strictly adheres to COPPA. For that reason, we do not collect or maintain information obtained through the Services from those we actually know are under 13, and no part of the Services are structured to attract anyone under 13. By using the Services, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use the Services.

If you are a parent or guardian and you are aware that your Child has provided us Personal Information, please contact us though one of the methods listed under “Contacting PlanHub”, below. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.

For more information about the COPPA, which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions

YOUR RIGHTS

To the extent you are afforded specific rights with respect to your personal information pursuant to applicable state law, please contact us at www.planhub.com/contact-us.

CONTACTING PLANHUB

Changes in Personal Information

Users should contact us at www.planhub.com/contact-us if their Personal Information changes or they no longer desire our services.

Contact Information

If users have any questions, concerns or suggestions regarding this Privacy Policy, please contact us at www.planhub.com/contact-us.